POLICIES

Cancellation & no shows

We kindly ask that you provide us with at minimum 24hrs notice of cancelation. No shows and last minute cancellations (less than 24 hour) will be subject to a charge equal to 50% of your reserved service amount. Repeat no show or cancelations will result in a 50% deposit required to book a new appointment. We do understand that not all of unexpected events come with advance notice. As a courtesy, please remember to call or text as soon as you know you will be unable to attend your scheduled appointment and we would be happy to reschedule. Thank you for respecting our teams time and schedules.

running late



OUR EMPLOYEES DEPEND ON YOU TO RESPECT THEIR AVAILABILITY, PLEASE MAKE EVERY EFFORT TO ARRIVE ON TIME FOR YOUR SCHEDULED APPOINTMENT. APPOINTMENTS ARRIVING MORE THAN 15 MINUTES LATE MAY NEED TO BE RESCHEDULED. PLEASE LET US KNOW AS SOON AS POSSIBLE IF YOU ARE GOING TO BE LATE FOR YOUR APPOINTMENT. CANCELLATION & NO SHOW POLICY MAY BE APPLIED (PLEASE SEE ABOVE POLICY).

guests



WE ARE A SMALL SALON AND OUR WAITING AREA IS COZY. DUE TO LIMITED AVAILABLE SPACE AND SEATING, PLEASE REFRAIN FROM BRINGING OTHER GUESTS WITH YOU TO WAIT WHILE WE ARE PROVIDING YOUR SERVICE.


Right to Refuse Service


OUR SALON AND STAFF HAVE THE RIGHT TO REFUSE SERVICE TO ANYONE TREATING OUR STAFF AND OUR OTHER GUESTS WITH ANYTHING OTHER THAN RESPECT. IMPROPER, DEMEANING AND THREATENING BEHAVIOR OR LANGUAGE WILL NOT BE TOLERATED. OUR TEAM ALSO RESERVES THE RIGHT TO DENY SERVICE TO ANY PARTIES NOT DEEMING FIT AFTER A THOROUGH CONSULTATION.

Refunds and Re-coloring & Re-cutting

PRODUCTS AND TOOLS ARE ALL FINAL SALE UNLESS PROVEN DEFECTIVE WITHEN 2 WEEKS OF PURCHASE. THEN PRODUCT WILL BE REPLACED WITH PRODUCT OF EQUAL VALUE.

RE-COLORING & RE-CUTTING WILL BE EVALUATED ON AN INDIVIDUAL BASES. ANY MINOR ADJUSTMENTS MAY BE MADE WITHIN 1 WEEK OF APPOINTMENT. ANY OTHER ADJUSTMENTS WILL BE EVALUATED AS TO CAUSE FOR CONCERN. RE-COLORING & RE-CUTTING MAY BE SUBJECT TO A FEE. COLOR LONGEVITY IS DEPENDANT ON MANY OUTSIDE FACTORS INCLUDING THE INDIVIDUALS HAIR TEXTURE, HEALTH OF HAIR, HAIR HISTORY, AND AT HOME MAINTAINANCE. PROFESSIONAL SALON PRODUCT MUST BE USED AT HOME ON PROFESSIONAL COLOR SERVCES TO MAINTAIN YOUR COLOR. WE CAN ONLY GUARANTEE YOUR HAIR COLOR IF PRODUCTS ARE PURCHASED DIRECTLY THROUGH THE SALON AND YOUR HAIR HAS HAD A HEALTHY STARTING POINT.

FOR COLOR CORRECTING IT MAY TAKE MULTIPLE SESSIONS TO ACHIEVE AND MAINTAIN GOALS, ESPECIALLY IF HAIR HAS BEEN PREVIOUSLY COLORED OR ANY DAMAGE EXISTS.

PLEASE CONSULT WITH YOUR STYLIST FOR AT HOME RECOMMENDATIONS.